Royal Mail Group

As the sole provider of the Universal Service* in the UK, Royal Mail Group delivers a six-days-a-week, one-price-goes-anywhere postal service to more than 29 million addresses across the UK.

Royal Mail is the preferred delivery company in the UK. They are a vital link connecting communities, businesses and customers. 


The Royal Mail strategy is to capitalise on strength in delivery to grow presence in the dynamic parcels market, thereby maintaining a financially viable Universal Service.

Achieving these strategic priorities, together with becoming a more customer-focused company, underpins Royal Mail's vision to be the most successful delivery company in the UK. Driving sustainable, profitable growth will allow the Group to obtain ongoing access to external capital, build a sustainable business and continue to provide as many good quality jobs as they can for their people.

The Group is a key component of the UK’s economic and social infrastructure, providing services to private individuals, companies, and communities.

General Logistics Systems (GLS) is one of the largest ground-based parcel delivery service providers in Europe. It is a pan-European business, providing reliable, high quality parcel and express services as well as logistics solutions. The GLS network covers 37 countries through wholly owned and partner companies, is globally connected through contractual agreements and acts as the Group’s gateway to Europe, opening up new opportunities.

Royal Mail Group is also a leading UK provider of express parcels through Parcelforce Worldwide. The company has approximately 4,500 employees and operates across a network of 52 depots throughout the UK and manage international traffic through one of two central hubs based in Coventry.

In addition, they also design and produce the UK’s stamps and philatelic products.


Group structure

Royal Mail Holdings plc is the ultimate parent company of Royal Mail Group Limited. 

Royal Mail Holdings plc is directly owned by HM Government and is the ultimate parent company of Royal Mail Group Limited. The Group primarily operates within the United Kingdom, including a number of subsidiaries, associates and a joint venture. It also has a presence in most European countries, mainly through General Logistics Systems. .

On 1 April 2012, Post Office Limited was transferred from under the ownership of Royal Mail Group Limited to become a direct subsidiary of Royal Mail Holdings plc.



*  Universal Service:  Postal products and associated minimum service standards that must be available to all addresses in the UK.